REFUND POLICY

Refunds are applicable only for products that meet the return eligibility criteria. Customers may request a return or refund within 14 days from the date of delivery. To be eligible, the product must be unused, unwashed, and in its original condition, with all original tags, labels, and packaging intact. Products that show signs of wear, damage, alteration, or misuse will not be eligible for a refund.

Certain items may not be eligible for refund due to hygiene or product integrity reasons. Products purchased during clearance sales, promotional offers, or special discounts may be non-refundable unless explicitly stated otherwise. In such cases, only exchanges may be permitted, subject to availability.

To initiate a return or refund, customers must contact HARVON customer support within the specified return window using the official contact details provided on the website. Once a return request is approved, instructions for product return will be shared. Products returned without prior approval may not be accepted.

All returned products undergo a quality inspection upon receipt at our facility. Refunds are processed only after the product successfully passes the quality check. If the product fails to meet the return eligibility conditions, the refund request may be rejected, and the product may be sent back to the customer.

Approved refunds are processed to the original payment method used at the time of purchase. For prepaid orders, refunds are typically initiated within a reasonable timeframe after approval and may take additional time to reflect in the customer's account, depending on the payment provider or bank. For Cash on Delivery (COD) orders, refunds are processed through bank transfer or other suitable methods, as communicated to the customer.

Shipping charges, if any, are generally non-refundable unless the return is due to a product defect, damage, or an error on our part. In certain cases, return shipping charges or handling fees may be deducted from the refund amount.

HARVON may offer product exchanges subject to availability and eligibility. Exchange requests must follow the same conditions as returns. If the requested exchange product is unavailable, customers may choose an alternative product or opt for a refund, as applicable.

If a customer receives a damaged, defective, or incorrect product, they must notify HARVON within a reasonable timeframe after delivery. Supporting images or videos may be required for verification. Once verified, appropriate resolution, including replacement or refund, will be provided at no additional cost to the customer.

Orders can be cancelled before shipment, in which case a full refund will be initiated. Once an order has been shipped, cancellation is not permitted, and refund requests must follow the return process outlined in this policy.

HARVON reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon being published on the website. Customers are encouraged to review this policy periodically to stay informed.